Using your Over-The-Counter allowance

As a MyTruAdvantage member, you receive up to $100 every quarter to spend on select Over-The-Counter (OTC) health and wellness products — included as part of your plan!

To see what OTC products are available to you, refer to the OTC Catalog.

What are OTC products?
OTC products are non-prescription items commonly used to manage minor health concerns — helping you stay healthy and potentially reduce doctor visits and out-of-pocket costs. They go beyond just pain relievers and cold medicine. With your OTC benefit, you can shop for a wide variety of health-related products, including:

  • Digestive aids
  • Vitamins & minerals
  • First-aid supplies
  • Fiber supplements
  • Topical sunscreens
  • Oral and mouth care
  • And much more!

What if I don’t use all of my OTC allowance that quarter? Do I lose it?

Members of MyTruAdvantage will receive $100 per quarter to purchase OTC medication, including nicotine replacement therapy not already included in the Part D benefits. Unused benefit can be carried forward to the next quarter, and any unused benefit will be forfeited as of December 31st, 2026. You will use your MyTruAdvantage OTC benefit card to use these benefits.

Quarterly benefit periods are distributed as follows:
Quarter 1 (January, February, and March)
Quarter 2 (April, May, and June)
Quarter 3 (July, August, and September)
Quarter 4 (October, November, and December)

Three convenient ways to place an order.
Choose the way that works best for you:

1. In store:

  • Visit your nearest CVS Pharmacy® store. 
  • Select from thousands of items in approved categories.
  • Look for the blue labels that contain the OTCH indicator and SKU number.
  • Most items in these categories will be available. Certain exclusions apply.
  • Check out your items at the register by using your OTC benefit card. At checkout, the cashier or point of sale system will automatically determine if an item is eligible under your OTC benefit.
  • To avoid surprises, we recommend you download the CVS OTC Health Solutions® Mobile App.
  • Go to any register to checkout. 
  • PLEASE NOTE: Product availability and regular retail price in the store may vary.
  • Excluding Target, Schnucks and select other CVS Pharmacy® locations.

2. Online: https://www.cvs.com/benefits

First time placing an order online? You will need to create an account. If you share an email with a spouse or caregiver who also has an OTC account, you will only be able to make one account. You must complete a two-step authentication to finish signing up.

  • Search for the OTCHS website and sign in. 
  • Select “Shop OTC benefits.”
  • Search and add items to your basket. Once you are ready to place your order, select “Checkout”. 
  • Confirm the shipping information and select “Place Order”. Please contact your Health Plan for any permanent address change needed. You will be directed to the Order Summary. This page will show your order details and the delivery timeframe. You will receive emails with the latest status updates as your order is processing.

IMPORTANT: Orders for each benefit period must be placed by 11:59 PM ET on the last day of the benefit period. Please review the order frequency limits located in the FAQs to avoid missing benefit amounts.

3. By phone:

Orders can be placed by calling 1-855-577-5196 (TTY: 711). You can talk to an agent Monday to Friday, from 9 AM to 8 PM local time. Please have your order ready before you call.

RETURNS POLICY: Due to the personal nature of the products, no returns or exchanges are allowed. If you haven’t received your order, received a defective or damaged item, please call OTC Health Solutions within 30 days of placing your order. If your item is not in stock, an item of similar or greater value may be substituted in your order.

REIMBURSEMENT POLICY: The OTC benefit is not eligible for reimbursement.

To check the balance of your CVS OTC Benefit Card, sign into your account at https://www.cvs.com/benefits, or call 1-855-577-5196 (TTY:711).